State Farm® Insurance Agent Emma West

"Schelly was very helpful and assisted me with making my bill cheaper and updating my address and info."

"Very responsive agents that keep their customers interests as their number one priority"

"I have been with this office for many, many, many years. When I received notice that my agent Jeff would be leaving and thought what about Schelly who has always been there for me for all my questions and concerns. She is very knowledgeable and always so helpful. Schelly really cares about her customers. So I was so excited to find out she would be staying on with are new agent. Emma who is also very caring and knowledgeable. This really is the Best Team. I highly recommend State Farm’s Emma West and Schelly."

"I’ve been a client with this agency since the late 70’s when it had a different agent. Was wondering how it would be when it changed. I was extremely happy to see that it was flawless, and very glad that my favorite rep remained there. Schelly is fantastic and is always so helpful in any questions or issues that arise. She gives me peace of mind and is always extremely kind and represents this agency well and professionally. If looking for a great insurance agency, I highly recommend Emma West’s State Farm."

"I’ve had such a positive experience since I moved to Emma West’s office. Her team is very knowledgeable, friendly, and always willing to help you. Especially Joanna! She has helped me so much with the issues I was having. Can’t recommend enough!"

"I would highly recommend Emma West and team, my husband and I have been with State Farm for many years. It gives me peace of mind knowing they are there whenever I need them, very responsive and always professional."

"Love working with Schelly - she always comes through and treats us like family. Office has also been very reliable through virtual circumstances and COIVD."

"Love Emma’s Office! Always so clean and the staff is so welcoming. Joanna is the sweetest, she always helps me when I have a question. She’s very knowledgeable and amazing at her job!"

"Joanna is a reliable, professional, knowledgeable and helpful agent. State Farm really is the best car insurance."

"Joanna is the sweetest, always so quick to respond to any questions and very efficient. Love the office!"

"Emma and her team are amazing! Shelly took my call and has been helping me tremendously with an accident claim. They are not even my agents but she has taken me under her wing and guided me through this hard time. I will be switching to them immediately!"

"Schelly is always extremely helpful and always gives piece of mind. Takes customer service one step further to so you always feel like family here."

"For thirty plus years Shelley has been incredible to work with and I can’t say enough about her work with State Farm. I always received immediate responses with the most relevant information. Just the BEST!!"

"Schelly was great! Extremely helpful, patient, friendly and professional - even though I kept her very late, she never rushed me and got me a quote ASAP, followed up and walked me through everything. I had a great experience with her and would highly recommend to anyone who is looking for car insurance."

"Easiest time I have ever had purchasing auto insurance! They set the bar high."

"This is the best State Farm agents I have ever dealt with. After 35 years of being a State Farm client I had to change offices to be closer to my home. This office was given to me from a very close friend. They were very helpful in making sure my policies were up to date. This is when I first got to know Schelly. Very helpful, professional and understanding of my needs. It was a great transition. In the past two weeks I had to reach out to make some updates to my homeowners coverage. I called and reached Allison, again the best customer service was provided, she requested the changes and sent them to Underwriting. Here is where the frustration started. After a few days I followed up to see if the changes were done. This time I once again had the privilege of speaking to Schelly. She let me know it was held up in underwriting and she would get them to make the changes. Without going into day to day issues, it was a nightmare getting underwriting to make the changes. Schelly continued on a daily basis pushing to get it done. She never gave up. In fact her and Allison tag teamed them and after 14 days it was done. I was told by Customer Service it could take 30 days. Unacceptable my loan was being held up for this update.Schelly got it done and sent it right away to the lenders. Happy to say we are done. If it wasn’t for the persistent and daily requests it still wouldn’t be done today. If you need a great State Farm office and great agents I highly recommend Emma Wests office and her agents."

"Emma and her team are true professionals!"

"service is always great 5 stars"

"Allison was super helpful and went above and beyond to help me. Lucky to have been helped by such a wonderful person. Allison was more than happy to assist any way she could. I truly appreciate her outstanding customer service."

"Recently we had the pleasure of doing business with Emma West of State Farm. Several years ago after being with AAA for over 30 years they suddenly cancelled us. Our neighbors had Traveler's and our broker was able to secure a policy with them. We stayed with them for 3 years and than this past month (March) they more than doubled our home-owners policy. We had a bundle but they said they needed to increase the cost of coverage due to our location. I remembered that Emma had a office on our street and was involved with our community--Del Cerro-San Carlos. In record time she was able to write us a policy that was exactly the same as what we had with Traveler's.....the main difference was the cost. The home insurance was once again at a reasonable rate and all was completed by weeks end. She along with her staff are caring....share what they "can" do and make you feel a part of the State Farm family. So if you are looking for the BEST call or drop by State Farm on Golfcrest Drive....Emma will do a great job along with her staff...I retired from Nordstrom Corporate after 30 years of service...so I do know what great customer service is all about....thanks again Emma you made our day and will be a loyal customer for life.....cheers!"

"Is it okay to love your insurance company? My family has been associated with this office for over 40 years. First with Jeff, now with Emma, and always with Schelly, who manages catastrophe and all insurance questions with humor and kindness and efficiency. She always makes you feel as if you are the only client they have. Apparently, there are MANY of us. After seeing all of the great reviews, it is clear that this is more than a business, it is a fan club."

"My family and I have been insured and taken care of by this team for over ten years. Emma and Schelly are knowledgeable, professional, and just great people all around. I have been in a few accidents and would never have to worry. The team will always take care of you."

"As a busy business owner, I was thrilled with the quality of service applied by Emily and her staff. Phillip helped me get Worker’s Comp insurance, quickly and efficiently without taking more than 10 minutes out of my day. Highly recommend."

"Just got back from meeting with Emma and Schelly at the office. I've been at this agency for 25 years now. Schelly remembers when I was pregnant with my kids who are now in college. Emma and Schelly have both supported us when my daughter got in a car accident, when our toilet leaked downstairs into our dining room, and when I've been stuck on the side of the road needing a tow truck. Excellent service and care. It's pretty rare to have a long term relationship with folks in a business like this and I'm incredibly grateful. Hugs to you all at the office. You live up to your motto: you are there for us like good neighbors."

"The best experience my family and I have had with an insurance company. Allison was incredibly sweet, patience, and informative. She helped us through the entire process and made it so much more easy than we thought. The women in the office were also very sweet and welcoming. My family and I are so excited for a new start with this amazing insurance company."