State Farm® Insurance Agent Emma West

"Thank you for providing excellent customer service!"

"Schelly Radcliff is Fantastic. We have known Schelly thru State Farm for over 25 years. She is always Very Professional and Gets the Job Done every time. She has Serviced our Automobile and Home Insurance Perfectly. My Wife and I own 14 Cars so it keeps Schelly busy consistantly following up on our Automobile Insurance Needs! Thank you, Phil & Donna Stoewer"

"I am beyond grateful for Shelley Braton Radcliff and her knowledge with insurance. She was kind, understand, and very patient. Thank you!!!!"

"Had a few questions regarding a policy change and was assisted promptly and professionally, Schelly helped us out immensely. Thank you guys!"

"My family has been with this agency for over 10 years. They are easy to work with, friendly, and communicative. Schelly is super helpful and has always been available to answer any questions I may have. Keep up the good work!"

"I have been with this agency since I was 16, and they are great. Schelly is especially helpful for all sorts of requests. Top notch customer service!"

"Amazing service! Amazing people!"

"They are the BEST!!! I have been using State Farm for over 30 years! Highly recommend."

"Incredibly caring and helpful team. Schelly has been a delight to work with for all of my insurance needs."

"Schelly was very helpful and assisted me with making my bill cheaper and updating my address and info."

"Very responsive agents that keep their customers interests as their number one priority"

"I have been with this office for many, many, many years. When I received notice that my agent Jeff would be leaving and thought what about Schelly who has always been there for me for all my questions and concerns. She is very knowledgeable and always so helpful. Schelly really cares about her customers. So I was so excited to find out she would be staying on with are new agent. Emma who is also very caring and knowledgeable. This really is the Best Team. I highly recommend State Farm’s Emma West and Schelly."

"I’ve been a client with this agency since the late 70’s when it had a different agent. Was wondering how it would be when it changed. I was extremely happy to see that it was flawless, and very glad that my favorite rep remained there. Schelly is fantastic and is always so helpful in any questions or issues that arise. She gives me peace of mind and is always extremely kind and represents this agency well and professionally. If looking for a great insurance agency, I highly recommend Emma West’s State Farm."

"I’ve had such a positive experience since I moved to Emma West’s office. Her team is very knowledgeable, friendly, and always willing to help you. Especially Joanna! She has helped me so much with the issues I was having. Can’t recommend enough!"

"I would highly recommend Emma West and team, my husband and I have been with State Farm for many years. It gives me peace of mind knowing they are there whenever I need them, very responsive and always professional."

"Love working with Schelly - she always comes through and treats us like family. Office has also been very reliable through virtual circumstances and COIVD."

"Love Emma’s Office! Always so clean and the staff is so welcoming. Joanna is the sweetest, she always helps me when I have a question. She’s very knowledgeable and amazing at her job!"

"Joanna is a reliable, professional, knowledgeable and helpful agent. State Farm really is the best car insurance."

"Joanna is the sweetest, always so quick to respond to any questions and very efficient. Love the office!"

"Emma and her team are amazing! Shelly took my call and has been helping me tremendously with an accident claim. They are not even my agents but she has taken me under her wing and guided me through this hard time. I will be switching to them immediately!"

"Schelly is always extremely helpful and always gives piece of mind. Takes customer service one step further to so you always feel like family here."

"For thirty plus years Shelley has been incredible to work with and I can’t say enough about her work with State Farm. I always received immediate responses with the most relevant information. Just the BEST!!"

"Schelly was great! Extremely helpful, patient, friendly and professional - even though I kept her very late, she never rushed me and got me a quote ASAP, followed up and walked me through everything. I had a great experience with her and would highly recommend to anyone who is looking for car insurance."

"Easiest time I have ever had purchasing auto insurance! They set the bar high."

"This is the best State Farm agents I have ever dealt with. After 35 years of being a State Farm client I had to change offices to be closer to my home. This office was given to me from a very close friend. They were very helpful in making sure my policies were up to date. This is when I first got to know Schelly. Very helpful, professional and understanding of my needs. It was a great transition. In the past two weeks I had to reach out to make some updates to my homeowners coverage. I called and reached Allison, again the best customer service was provided, she requested the changes and sent them to Underwriting. Here is where the frustration started. After a few days I followed up to see if the changes were done. This time I once again had the privilege of speaking to Schelly. She let me know it was held up in underwriting and she would get them to make the changes. Without going into day to day issues, it was a nightmare getting underwriting to make the changes. Schelly continued on a daily basis pushing to get it done. She never gave up. In fact her and Allison tag teamed them and after 14 days it was done. I was told by Customer Service it could take 30 days. Unacceptable my loan was being held up for this update.Schelly got it done and sent it right away to the lenders. Happy to say we are done. If it wasn’t for the persistent and daily requests it still wouldn’t be done today. If you need a great State Farm office and great agents I highly recommend Emma Wests office and her agents."